Privacy Policy

1. Who We Are

Synaptive operates as an online AI development school. Our registered address is 130 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. You can reach us at [email protected] or by telephone at +66 81 506 2974.

We are committed to handling your personal data with care and transparency. This policy applies to all visitors, enquirers, and enrolled learners who interact with our website at synaptive.club or communicate with us directly.

2. Data We Collect

We collect information in the following ways:

Information You Provide Directly

• Your name, email address, and phone number when you submit an enquiry or contact form
• Messages or questions you send to us through the website or by email
• Any information included in correspondence you initiate with Synaptive

Information Collected Automatically

• Your IP address and approximate geographic region
• Browser type, operating system, and device type
• Pages visited, time spent, and navigation paths on our website
• Referring URLs (the page that linked you to ours)
• Cookie data, as described in Section 6 below

Information From Third Parties

We may receive basic interaction data from third-party analytics tools. We do not purchase or acquire personal data from data brokers or external marketing lists.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Responding to enquiries and providing information about our courses
• Processing enrolment requests and communicating with learners
• Improving the usability and content of our website
• Monitoring and analysing traffic patterns to understand how learners find and use our site
• Detecting and addressing technical issues or security concerns
• Fulfilling any legal obligations applicable to our operations in Thailand

We do not use your personal data for automated decision-making or profiling in ways that produce legal or significant effects on you.

4. Legal Basis for Processing

Where applicable, we process personal data under the following bases:

• Consent — when you voluntarily submit your details via a contact form or enquiry, and where you have accepted cookie usage on our site
• Legitimate interests — for website analytics and operational improvement, where those interests do not override your fundamental rights
• Legal obligation — where processing is required to comply with Thai law or applicable international requirements

5. Data Sharing

We do not sell your personal data. We may share data only in the following limited circumstances:

Service Providers

We work with trusted third-party providers who assist with website hosting, email delivery, and analytics. These providers are contractually bound to process data only on our instructions and in accordance with applicable privacy standards.

Legal Requirements

We may disclose personal data when required to do so by applicable law, a court order, or a legitimate request from a Thai governmental authority with jurisdiction over our operations.

Business Transitions

In the event of a merger, acquisition, or restructuring of Synaptive, personal data held by us may be transferred as part of that process. We would notify affected individuals if this occurred.

6. Cookies

Our website uses cookies to support basic functionality and to understand how visitors interact with our content. Cookies are small text files stored on your device.

We use:

• Essential cookies — required for the site to function correctly (e.g., remembering your cookie consent preference)
• Analytics cookies — used to measure traffic and improve the site experience; these do not identify you personally

You can manage or withdraw cookie consent at any time through your browser settings or via our Cookie Policy page, which includes a consent management tool.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

• Contact enquiry data is generally retained for up to 24 months from the date of last interaction
• Analytics data is retained in aggregated form; identifiable session data is typically retained for no longer than 14 months
• Data held for legal or compliance purposes is retained in accordance with applicable Thai statutory requirements

When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to certain conditions
• Object to or request restriction of certain types of processing
• Withdraw consent at any time, where processing is based on consent
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, disclosure, alteration, or loss. These measures include access controls, encrypted data transmission (HTTPS), and regular review of our data handling practices.

While we work to maintain appropriate security standards, no method of transmission over the internet is entirely without risk. If you have concerns about data security, please contact us directly.

10. Minors

Our courses and services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal information to us, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The updated version will always be accessible at synaptive.club/privacy-policy.html, with the revision date noted at the top of the page.

Continued use of our website following any update constitutes acceptance of the revised policy. If changes are material, we will take reasonable steps to inform affected users.

12. Contact Us

If you have questions about this privacy policy or about how we handle your personal data, please reach out:

You may also review our related legal documents: Terms & Conditions and Cookie Policy.